We are pleased to announce that Mingarry Lodges opened again on Friday 17th July 2020 and we are now welcoming guests to Mingarry, Moidart and The Ardnamurchan.
The safety and well being of our guests is extremely important to us and we would like to share some of the measures that we have put in place for your safety and peace of mind in these unprecedented times. These measures include risk assessment and staff training, the adoption of a new deep cleaning protocol, signage to ensure social distancing, updated arrival times, flexible cancellation and revised terms and conditions.
A Professional Approach
Mingarry Lodges are members of The Association of Scotland's Self-Caterers and is registered and inspected for Quality Assurance by Visit Scotland. We are also members of the Local Tourism Association. As such, we take a professional approach to guest, staff and community welfare and safety.
We have conducted a Covid 19 Risk Assessment to ensure the safety of our guests, staff, visitors and the wider community. The Risk Assessment will be reviewed on a regular basis to take account of any changes in government guidelines or legislation.
- We have adopted a range of measures and protocols to ensure that you can enjoy a clean and safe stay at Mingarry Lodges.
- We have completed training in Covid-19 Holiday Let Cleaning Protocols.
- During each change over, we will adopt a strict two phase, deep clean and disinfection regime which follows industry standard cleaning protocols.
- Medical grade, environmentally-friendly disinfectant and cleaning solutions will be used during the cleaning process. These comply with British and European standards EN1276, AFNOR, EN14476, EN12504, and EN13727.
- Duvets, pillows, curtains, cushions, coat hangers, books, maps, dvds, information resources, A-Z guide and games are exchanged each week for your safety.
- Mattress protectors, pillow protectors, cushion covers and bed runners are washed between guests and cotton bedding is washed at 60 degrees for maximum safety and comfort.
- All crockery, cutlery, kitchen utensils, glassware, mugs, pans, baking trays, bowls, chopping boards etc are either put through the dishwasher or exchanged each week.
- Sofas, headboards, furniture, tables and the inside of drawers and cupboards are wiped down with medical grade disinfectant and particular attention is paid to high touch areas such as light switches, doors and handles, hairdryers, remote controls and door keys.
- Outside furniture and touch points such as handrails are cleaned and disinfected each week.
- We wear appropriate PPE, including face masks and gloves during the cleaning regime and use a cleaning checklist for quality assurance and verification. The cleaning checklist will be made available to each guest on arrival.
- We will also provide appropriate cleaning materials and disinfectants within the lodge for guest use during their stay.
Expectations on Arrival and Departure
- All of the relevant access information will be sent to you prior to your arrival so that you will be able to access the lodges without meeting us on arrival.
- The revised standard check-in time is 6 pm and the revised standard departure time is 9 am to allow the cleaning staff sufficient time to safely and thoroughly deep clean, disinfect and ventilate each lodge ready for your arrival
- There will be advice on the need for social distancing during your stay.
- Hand sanitiser gel will be available on site for your safety.
- We will be in contact via phone to welcome you to Mingarry Lodges and to check that everything is in order for your stay.
- We will also be around for a chat at a safe distance should you wish to do so. We really enjoy getting to know our guests during their stay and enjoy sharing wildlife, walking and holiday experiences and hope to continue doing so at a safe and appropriate social distance.
- On departure, we request that guests carry out some simple house-keeping tasks for the safety of the cleaning staff and future guests, such as stripping sheets from the beds and bagging, removing rubbish and opening windows prior to departure.
We are offering flexible cancellation arrangements during these unprecedented times. Guests will be offered a full refund or the opportunity to rebook if we are unable to accommodate your holiday at Mingarry Lodges during 2020 and 2021 due to coronavirus related travel restrictions or a Government imposed lockdown. However, we do advise that all guests take out appropriate travel insurance before taking their holiday at Mingarry Lodges.
Revised Terms and Conditions
Please note that we have revised our terms and conditions, in the light of the coronovirus outbreak. Changes include the standard arrival time (which has changed from 16:00 to 18:00), the standard departure time (which has changed from 10:00 to 09:00), the need for social distancing on site and the responsibilities of guests for reporting symptoms of Covid-19 before arrival and during their stay (see sections 1, 4 and 11 in our terms and conditions for full details).
- Guests should not travel to Mingarry Lodges if any member of the party has, within the 14 days, prior to arrival tested positive for Covid-19, had contact with anyone with Covid-19 or suspected Covid-19, or are showing any signs or symptoms of the disease (eg, a new cough, a temperature above 37.8oC, loss of taste and/or small, shortness of breath or other flu like symptoms). In such cases you should contact us to discuss the options.
- If you or member of your party develop symptoms of COVID-19 during your stay you must inform us immediately. If you are well enough to travel, you should return home and self-isolate in accordance with current Scottish Government guidance. If, for any health reason, you are required to extend your stay, you will be required to pay all additional costs..
- During your stay at Mingarry Lodges guests must follow current Scottish Government guidance, www.gov.scot/coronavirus-covid-19. Please be aware that this includes information on how many people and households can meet up indoors and the requirements on social distancing.
- Until Phase 4 as defined in The Scottish Government Roadmap guests are not permitted to entertain or have visitors to Mingarry Lodges.
- We strongly advise all guests to take out appropriate travel insurance to cover all eventualities.
- Coronavirus Restrictions Map
- West Highland Peninsulas Visitors and Business Charter
- ASSC - Updated Regulations and Guidance
- ASSC Cleaning Protocols for Self Catering Properties
- NHS Inform: Test and Protect in Scotland
- Scottish Government: Coronavirus in Scotland
- Scottish Government: Coronavirus (COVID-19): Scotland's route map through and out of the crisis
- Scottish Government: Coronavirus (COVID-19): Phase 3 staying safe and protecting others
- Scottish Government: Coronavirus (COVID-19): tourism and hospitality sector guidance
- Scottish Government: Coronavirus (COVID-19): guidance for retail, tourism and hospitality customers
Thank you to all our guests
We would like to thank all of our guests for their continued support during these unprecedented times. We hope that all of our guests stay safe and well and that you enjoy your holiday at Mingarry Lodges. In the meantime, please feel free to contact us if you have any questions or concerns.