Mingarry Lodges

Mingarry Lodges: Terms and Conditions

   Please see our Covid-19 webpage for further information on our commitment to guest and wider community safety.

1. BOOKING

   • The properties let as Mingarry Lodges are to be used for the purposes of a holiday let to which Section12 (2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement confers a right to occupy the accommodation for the agreed period only.
   • The letting period runs from 6pm on the day of arrival until 9am on the day of departure.
   • The person making the booking will be responsible for ensuring that the conditions of let are upheld.
   • Only the number of people on the booking form may occupy the booked accommodation.
   • Sub-letting or assignation of the let is prohibited.
   • When you submit an online booking you will receive an automatically generated booking summary by email to the email address you have provided in the booking form. This does not form a contract between us.
   • A contract will only arise when your booking is confirmed in writing by us via a letter of confirmation sent by post or email. Bookings will only be confirmed upon receipt of a deposit of 20% of the total amount due.

2. PAYMENT OF BALANCE

   • The balance of your rental cost is payable six weeks prior to your arrival.
   • Where payment in full has not been made by this date, we reserve the right to cancel the booking and cancellation charges as detailed below will apply.
   • If you book within six weeks, we will require full payment at the time of booking.

3. CANCELLATION BY GUESTS

   • Cancellations must be made in writing or by email
   • In the event of your needing to cancel, the following charges will apply:
     • Up to six weeks prior to arrival - Deposit
     • Within six weeks - 100% of the total charge

4. LIABILITY

   • It is your responsibility to ensure that you have adequate comprehensive insurance cover for you and all members of your party. Under no circumstances will the owners be responsible for loss of life, personal injury, disease, illness, medical expenses, accidents or forfeited deposits or damage to property and/or motor vehicles howsoever caused. Tenants and their guests are recommended to insure against these risks and take due care and attention whilst staying at Mingarry Lodges.

5. CANCELLATION BY US

   • To accept that should the property, subsequent to booking, become unavailable through any cause, the owner’s liability is limited to the repayment of any rent already paid.

6. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL

   • Should the accommodation become unavailable due to any circumstances beyond our control (eg theft, damage, riots, war or threat of war, terrorist activity, civil strike, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire, epidemic or health risk and similar factors beyond our control) our liability is limited to the repayment of any rent already paid.

7. ELECTRICITY

   • In support of our environmental policy we encourage guests to turn heating off or down when not required. Please note that excessive use of electricity may be charged for.

8. WIFI

   • Complimentary broadband internet wifi connection will be available throughout your stay and is intended for general web browsing and for checking email. The service is not guaranteed and if it is unavailable for any reason you have no claim against us. Use of wifi is at your own risk and using your own equipment. All equipment must have the latest security updates installed, an up to date and functioning firewall and anti virus software (if supported by the device). The security code/passphrase must not be disclosed. The service must not be used for any unlawful, malicious or immoral purpose.

9. COMPLAINTS

   • In the unlikely event that you should have a complaint about Mingarry Lodges please inform us immediately and we will endeavour to rectify the matter. We will not accept liability for any dissatisfaction or other complaint not reported to us during your stay.

10. YOUR RESPONSIBILITIES

• To respect and look after the accommodation during your stay and to leave the property clean and tidy, with full inventory. We reserve the right to make a charge for additional cleaning if the property has not been left in reasonable condition.
• Not to take cycles or large sport equipment into the lodges.
• To report any defects or breakages as soon as possible. Please note that damage to property and contents will be charged for.
• To leave the premises secure if left unoccupied during the period of let.
• You are expected to show due consideration for other people, not to abuse the property, or display rude, dangerous or offensive behaviour towards the owner, caretaker or other third party. Possession of the property may be refused or you can be asked to leave before the end of the holiday if your behaviour is deemed inappropriate or offensive. If this happens we will treat your holiday as being cancelled by you and you will not be entitled to a refund of your holiday cost or compensation.
• We strongly advise all guests to take out appropriate travel insurance to cover all eventualities.

11. COVID-19

• Guests should not travel to Mingarry Lodges if any member of the party has, within the 14 days, prior to arrival tested positive for Covid-19, had contact with anyone with Covid-19 or suspected Covid-19, or are showing any signs or symptoms of the disease (eg, a new cough, a temperature above 37.8^oC, loss of taste and/or small, shortness of breath or other flu like symptoms).  In these situations, you should contact your travel insurance company for advice.
• If you or member of your party develop symptoms of COVID-19 during your stay you must inform us immediately. If you are well enough to travel, you should return home and self-isolate in accordance with current Scottish Government guidance. If, for any health reason, you are required to extend your stay, you will be required to pay all additional costs..
• During your stay at Mingarry Lodges guests must follow current Scottish Government guidance, www.gov.scot/coronavirus-covid-19. Please be aware that this includes information on how many people and households can meet up indoors and the requirements on social distancing.
• We strongly advise all guests to take out appropriate travel insurance to cover all eventualities.

12. SMOKING

    • For the comfort and safety of all our guests holiday lodges are NO SMOKING premises. Smoking is strictly prohibited in or around the lodges, including on the veranda.

13. FIRE SAFETY

    • The use of candles, naked flames and barbecues are prohibited in and around the cabins, including on the verandas.

14. PET POLICY

    • Dogs, cats and other pets are NOT permitted in the lodges or on site.

15. PARKING

    • Parking is provided for one car per party, unless agreed otherwise in advance by us via a letter sent by post or email.

16. ACCESS TO THE PROPERTY

    • The Owner has the right to enter the property at any reasonable time for the purpose of inspection, repair work, etc. We will advise you of the date and time of any time access is required.

17. WEB SITE

    • Our web site is a guide to the quality and description of Mingarry Lodges. Changes to facilities or furnishings may be made without notice. No liability is accepted for unintentional errors, mistakes or omissions, which may arise as a result of subsequent changes.

Document Date: 01 September 2021